Terms and Conditions
Last updated: 3 November 2026
These Terms and Conditions apply to every enquiry, booking and trip with Mates on Mile, Noida Sector 62, Uttar Pradesh, India. By booking a trip or paying a booking amount, you confirm that you have read and agree to these terms, our Cancellation and Refund Policy and our Privacy Policy.
1. Our role
Mates on Mile plans and organises group and private trips. Stays, transport, activities and some services are provided by independent third parties such as hotels, homestays, transport operators, airlines, railways and activity providers. We choose partners with care, but their services are also subject to their own terms.
2. Bookings and payments
- Your seat is reserved only after we receive the booking amount stated for the trip and send you a confirmation.
- The balance must be paid by the due date shared at booking (for example, 15 days before departure). If the balance is not received on time, we may treat the booking as cancelled under our Cancellation and Refund Policy.
- Prices are per person, in Indian Rupees (or US$ for Visit India journeys) and on the sharing basis stated. Applicable taxes such as GST and TCS (for international trips) are charged as per law where not already included.
- Early-bird and special offers are valid only for the stated period or number of seats and cannot be combined unless we say so.
3. Price changes
We try to keep prices fixed once you book. If there is a significant change in government taxes, fuel prices, permit fees, exchange rates or airfare beyond our control, we may revise the price and will inform you before the balance is due.
4. Inclusions and exclusions
Only the services listed under "Inclusions" for your trip are included. Anything not listed, such as flights or trains to the starting point, meals not mentioned, entry fees not listed, personal expenses, tips, insurance and optional activities, is not included.
5. Itinerary changes
Mountain, coastal and remote trips depend on weather, road conditions, permits and local administration. We or our trip captain may change the route, order of sightseeing, stays or timings for safety or operational reasons. Where a service cannot be provided, we will offer a reasonable alternative. Costs from delays or changes due to reasons beyond our control (such as landslides, snowfall, strikes or government orders) are payable by travellers.
6. Travel documents and permits
You must carry valid government photo ID, and for international trips a valid passport and visa. Some areas (for example North Sikkim, parts of the Northeast and Bhutan) need permits; you must share accurate documents on time. We are not responsible if entry is refused because of incomplete or invalid documents.
7. Health and fitness
Some trips involve high altitude, treks or long road journeys. Please tell us about any medical condition before booking and follow your doctor's advice. You confirm that you are fit to take part. Travel insurance is strongly recommended.
8. Conduct on group trips
We want every trip to be safe and comfortable for everyone, especially solo and women travellers. Harassment, abusive behaviour, illegal drugs, or alcohol use that disturbs others or breaks local rules is not allowed. The trip captain may remove a traveller who breaks these rules, without refund.
9. Accommodation and room sharing
Rooms are shared as stated in the trip details (twin, triple or quad). In remote areas, stays can be basic, and power or network may be limited. Single rooms, where available, cost extra.
10. Limitation of liability
We are not liable for loss, injury, illness, delay or damage caused by third-party service providers, natural events, accidents, theft, government action or other events beyond our reasonable control. Our total liability for any claim is limited to the amount you paid us for the trip.
11. Photos and content
We may take photos and videos on trips. We will ask before using images in which you are clearly identifiable for marketing.
12. Website use
All content on this website, including text, design and our logo, belongs to Mates on Mile or is used with permission. Trip prices, dates and itineraries on the website may change; the details in your booking confirmation apply.
13. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh.
14. Contact
Mates on Mile
Noida Sector 62, Uttar Pradesh, India
Email: info@matesonmile.com
Phone / WhatsApp: +91 80696 40065