Cancellation and Refund Policy
Last updated: 3 November 2026
We know plans change. This policy explains what happens if you cancel, if we cancel, and how refunds are paid. Trip-specific terms in your booking confirmation (for example for flights, international trips or festival dates) take priority over this general policy.
1. If you cancel
Please send your cancellation request by email to info@matesonmile.com from your registered email address, or on WhatsApp at +91 80696 40065. The date we receive it is the cancellation date. Charges are a percentage of the total trip cost:
| When you cancel (before departure) | Cancellation charge |
|---|---|
| 30 days or more | 25% of the trip cost (or the booking amount, whichever is lower) |
| 15 to 29 days | 50% of the trip cost |
| 7 to 14 days | 75% of the trip cost |
| Less than 7 days, or no-show | 100% (no refund) |
- Flights, train tickets, permits, visa fees and any non-refundable bookings made for you are charged at actuals in addition to the above.
- Instead of a refund, you may transfer your seat to a friend up to 7 days before departure, free of charge, if permits and bookings allow the name change.
- Or you can choose a travel credit for the full amount paid (minus non-refundable costs) if you cancel 15 days or more before departure, usable on any Mates on Mile trip within 12 months.
2. Leaving a trip early or missing services
No refund is given for unused services, missed activities or leaving the trip early for personal reasons.
3. If we cancel
If we cancel a departure for reasons within our control, for example because the minimum group size is not met, you can choose a full refund of the amount paid to us or a transfer to another date or trip.
4. Weather, road closures and force majeure
If a trip is cancelled or cut short because of events beyond our control, such as landslides, heavy snowfall, floods, pandemics, strikes or government orders, we will refund the amount we are able to recover from hotels and service providers, after deducting costs already incurred, or offer a travel credit. Extra costs from delays (for example extra nights) are payable by travellers.
5. How refunds are paid
- Approved refunds are processed within 7 to 10 working days of the cancellation being confirmed, to the original payment method or bank account.
- Your bank may take a few more days to show the credit.
- Payment gateway or bank charges, if any, are not refundable.
6. Contact
Mates on Mile
Noida Sector 62, Uttar Pradesh, India
Email: info@matesonmile.com
Phone / WhatsApp: +91 80696 40065