Privacy Policy
Last updated: 3 November 2026
This Privacy Policy explains how Mates on Mile ("we", "us", "our") collects, uses and protects your personal information when you visit www.matesonmile.com, contact us, or book a trip with us. By using our website or services, you agree to this policy.
1. Information we collect
Information you give us
- Name, phone / WhatsApp number, email address and city when you fill an enquiry, callback or booking form.
- Trip details such as preferred dates, number of travellers, interests, budget and special requests (for example dietary or mobility needs).
- Traveller details needed to book your trip, such as age, gender and government photo ID details for permits, hotels and transport. For international trips this may include passport details.
- Payment information such as transaction reference numbers. We do not store card numbers; payments are processed by banks or payment gateways.
Information collected automatically
- Basic technical data such as browser type, device, pages visited and approximate location, collected through cookies and similar tools to keep the website working and to understand how it is used.
2. How we use your information
- To respond to your enquiries and callback requests by phone, WhatsApp or email.
- To plan, book and run your trip, including sharing necessary details with hotels, transport providers, guides and permit offices.
- To send booking confirmations, payment reminders, itineraries and important trip updates.
- To send you news about upcoming trips and offers, only where you have agreed. You can opt out at any time.
- To improve our website and services, and to meet legal, tax and accounting requirements.
3. Sharing your information
We do not sell or rent your personal information. We share it only:
- With service partners who deliver your trip (hotels, homestays, transport operators, guides, activity providers and local authorities issuing permits), and only what they need.
- With service providers who help us run our business, such as form-handling, email, cloud storage and payment providers, under confidentiality.
- When required by law, court order or a government authority, or to protect the safety of our travellers.
4. Group trips and photos
On group trips your first name may be shared with fellow travellers in a trip WhatsApp group. Our trip captains may take photos and videos during trips. We will ask before using any photo in which you can be identified for marketing, and you can ask us to remove one at any time.
5. Data security and retention
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above or as required by law, after which it is deleted or anonymised.
6. Your choices and rights
You can ask us to access, correct or delete your personal information, or withdraw your consent to marketing messages, by writing to info@matesonmile.com. We will respond within a reasonable time and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 as it comes into force.
7. Cookies
Our website may use cookies to remember preferences and measure traffic. You can block or delete cookies in your browser settings; some parts of the site may not work as expected without them.
8. Links to other websites
Our website may link to other sites such as Instagram, WhatsApp or payment pages. Their privacy practices are their own, so please read their policies.
9. Children
Our trips are booked by adults. Information about minors travelling with a parent or guardian is collected only from that adult and used only for the trip.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.
11. Contact us / grievance officer
For any privacy question or complaint, contact:
Mates on Mile
Noida Sector 62, Uttar Pradesh, India
Email: info@matesonmile.com
Phone / WhatsApp: +91 80696 40065